With the Covid-19 crisis and the lockdowns that took place in 2020, the restaurant sector was particularly affected this year. Before returning to normal activity, restaurateurs must more than ever rely on new trends in online delivery and ordering to approach 2021 more calmly suggested by Britainreviews.co.uk.
1. Mobile Orders Go Beyond Smartphones
With nearly $ 27 billion in digital order sales annually, this is not something that you can afford to ignore. But the availability of systems for processing orders from smartphones is no longer enough to cover the digital ordering market. This is because several other types of digital and mobile ordering are becoming more popular. You can learn further by reading online reviews about food companies
- Smartwatch App
About 22.6 million smartwatches were sold in the UK in 2020, making this a great opportunity for your restaurant. Take the time and technology required to create a smartwatch app and you will discover a new way of ordering that is even easier than using a smartphone.
- Virtual Assistants
Virtual assistants are becoming very popular, so you need to take advantage of this while the market hasn’t been mastered yet. Only a handful of pizzerias have tried to deploy a virtual assistant to take orders. The largest examples are Pizza Hut, Domino’s, and Papa John’s, which have Amazon Alexa and Google Home compatible services.
- Order in the Car
Speaking of being on the move, some pizza chains now allow customers to order while driving. This is possible by combining an in-car ordering system with a vehicle touchscreen display. It displays a menu that the customer can navigate safely while driving. They can calculate the delivery time so that the order arrives at their home at the same time.
2. Unmanned Delivery
Any restaurant owner or manager knows that hiring new delivery drivers can be quite frustrating. This includes finding a reliable person with a good vehicle and the ability to pay for the appropriate insurance. But what if you could avoid this problem? Thanks to new unmanned delivery methods, this is now possible. This trend takes several key forms.
Will you soon see the sky blackened by thousands of drones delivering food orders and other packages? Most probably not. But in places like Brazil and Singapore, companies are working to find ways to use drones to deliver food to customers. This also includes large pizza chains such as Domino’s, which have recently successfully delivered drone delivery in the Netherlands.
- Delivery robots
But not every location is suitable for drones. This is why many companies are hoping to make delivery robots the future of restaurant delivery. These ground robots have very few restrictions on where they can and cannot travel, unlike drones. This is why companies like Kiwibot and Starship use delivery robots to fulfill orders.
3. Detailed Reporting of Delivery
Some of the most popular reports for restaurants include workforce reports, inventory reports, and sales reports. But more and more often, managers also create separate delivery reports. With access to detailed delivery reports, you will be able to see more than just the number of your sales related to deliveries.
4. Wider Selection of Shipping Payment Methods
As customers continue to refuse to pay for goods in cash, you need to offer a wide variety of payment options. This is especially important for shipping. Many restaurants tend to restrict the payment methods they provide. They fear that new methods will require additional technology and driver training. But if you want to be on the right side of the story, then you need to join mobile payments right away.
To get started, offer the following shipping payment options: Cash, Debit card, Credit Card (Visa, MasterCard, etc.), Near Field Communication (NFC) Pay (Apple Pay, Samsung Pay, and Google Pay), Receiving cash, debit, and credit cards is fairly standard, but contactless payments are much less common.
In conclusion, for your supply to be more efficient, you need to know what your competitors are doing and what appears to be working for them. Keep up with the competition and get ahead of them by implementing these convenient food delivery trends.